Delivery, Exchange and Return Policy
RETURNS
----
Our withdrawal policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be functional, clean, and in the same condition you received it. It must also be in the original packaging.
Returns are free. To obtain a free return label, please send us an email at support@ninaperfectskin.com
To make a return, you must present us with a receipt or proof of purchase and send your package by registered letter with acknowledgment of receipt to the following address:
There are certain situations where only a partial or no refund is granted:
* Any item that is not in its original condition, that is damaged or has some parts missing for reasons that are not due to an error on our part.
* Any item that is returned more than 30 days after delivery.
Each refund request must be made by mail to the address indicated in our legal notice and at the bottom of the page, or by email to support@ninaperfectskin.com
The reimbursement request letter must include the following information:
- Full identity of the sender and recipient
- Subject of the request (reimbursement request)
- Reason for the reimbursement request: description of the facts
- Amount of the sum to be reimbursed
- Date and signature of the sender
It should be noted that returns and exchanges do not concern, for reasons of hygiene or health protection, the following goods: underwear, cosmetics, etc. For these products the withdrawal period does not apply and the contract therefore constitutes a final sale. If you have any doubts about the possibility of returning your product, do not hesitate to contact us by email at support@ninaperfectskin.com
Refunds
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
In the event of non-receipt of the product although the follow-up communicated to you indicates a successful delivery.
In this case, we ask you to send us a letter by registered letter indicating the following elements or an email to support@ninaperfectskin.com:
- Full identity of the sender and recipient
- Subject of the request (reimbursement request)
- Reason for the reimbursement request: description of the facts and legal basis
- Amount of the sum to be reimbursed
- Date and signature of the sender
- Mention of the fact that you are fully aware that you are liable to legal action in the event of false declarations.
As a result, our services will open a dispute with the logistics department in question to learn more about it. In the event that the postal address appears to be incorrect, a photocopy of proof of this address including the name and first name of the recipient may be requested.
Late or missing refunds
The consumer has a withdrawal period of 30 days from the conclusion of the contract (articles L 121-21 to L 121-21-8 of the Consumer Code) in order to request a refund of his order.
If you have not yet received your refund, please check your bank account again.
Then contact the entity that issued your credit card, as there might be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at support @ ninaperfectskin.com
Missing elements
In the event that an item is missing when opening your package, please contact our services at support@ninaperfectskin.com so that one of our agents can help you. and look into your case.
Note that in the case of an order including different products, these may be delivered separately.
Trades
We only replace an item if it is defective or damaged. If in this case you want to exchange it for the same item, send us an email to support @ ninaperfectskin.com
Gifts
If the returned item was identified as a gift at the time of purchase and was sent to you directly, you will receive a gift credit equal in value to your return. Once we have received the returned item, a gift certificate will be mailed to you.
If the item was not identified as a gift during purchase, or if the giver of the gift preferred to receive the item first and give it to you later, we will issue a refund to the giver of the gift. and he will know that you have returned the item.
Shipping
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item valued over $ 80, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive your returned item, without a tracking number, we cannot ensure a refund.
MAYOR SAS BTBW NINA PERFECT SKIN
18 avenue de la division Leclerc
92320 Chatillon, FRANCE
